FAQs

Dive into the most frequently asked questions about district energy, customer support, Vicinity’s decarbonization plan, and more.
operations savings icon

Our dedicated team is ready to help with all of your customer
support needs.

Vicinity’s bill pay portal provides greater payment options and a more intuitive payment experience.

district energy icon

Learn more about the benefits of district energy systems
and how they work.

lower carbon

Learn how we will eliminate fossil fuels over the next 30 years to achieve net zero emissions by 2050.

Explore the benefits of electrifying district energy and how Vicinity is electrifying our operations.

Our carbon-free eSteam™ product is revolutionizing the way
buildings use energy today.

operations savings icon

Our dedicated team is ready to help with all of your customer support needs.

Vicinity’s bill pay portal provides greater payment options and a more intuitive payment experience.

district energy icon

Learn more about the benefits of district energy systems
and how they work.

lower carbon

Learn how we will eliminate fossil fuels over the next 30 years to achieve net zero emissions by 2050.

Explore the benefits of electrifying district energy and how Vicinity is electrifying our operations.

Our carbon-free eSteam™ product is revolutionizing the way buildings use energy today.