Archives: FAQs

Yes, you can schedule autopay payments within the customer account portal after creating an account. Autopay is not available within the one-time payment portal.

Customers who sign up for AutoPay enjoy “set-it-and-forget-it” convenience by automatically having their payment made each month. This capability allows customers to set a preferred payment date (e.g., the 20th calendar date of every month, or the due date on your monthly invoice) and automatically make payment from the customer’s saved bank account or credit card each month. Customers will receive payment confirmation once the payment has been scheduled and another email when it is paid. You can edit or cancel AutoPay elections anytime.

Yes, third-party bill payers can pay invoices via the Vicinity online bill pay portal, provided that they can access customer accounts and PIN numbers.

ACH debit and credit card. ACH debit payments are subject to a $1.00 processing transaction fee, and credit payments are subject to a 2.95% processing fee. Please note you can continue paying through your current payment method (paper check, ACH credit, or wire); online payment via credit card or ACH debit is an additional, optional payment method.

We accept Visa, Mastercard, American Express, and Discover credit cards. The bill pay portal has a $500,000.00 limit per payment.

You will get a confirmation email from vene@paymentus.com to the email address entered confirming your payment. If you create an auto payment, you will receive an email confirmation that it has been scheduled and another email when it is paid.

Click the sign-in button in the top right corner of the Vicinity website to pay your invoice online. There is a one-time payment portal and a customer account payment portal, the difference being that the customer account portal requires an email address and password, and the one-time portal doesn’t.

You can also pay your invoices on your phone by accessing the bill pay portal through the Vicinity website.

You’ll need your PIN number, which can be found on your invoice, and your account number to create an account in the customer portal. The customer account portal will require you to set a password, which you can use to log in for recurring payments to your account.

To pay an invoice in the bill pay portal, create your account with your email and set a password, or log in if you are a returning user. Add your account number and go to the ‘Payments’ tab to complete your payment.