How often should customers check their steam traps?

At minimum, steam traps should be checked twice a year. Failing steam traps can block the escape of live steam, minimizing energy waste.  Failed traps can allow large amounts of steam to pass through the equipment before giving up its thermal energy content. Failed...

What are Vicinity’s preventive maintenance services?

A preventive maintenance program helps buildings maintain efficient energy delivery, avoid equipment failures, reduce energy costs, and ensure the long-term sustainability of a commercial property. Preventive maintenance activities can be done any time but Vicinity...

How does steam cooling work?

Large buildings use machines called chillers to provide cooling. These chillers remove heat from water, and this chilled water is then used to cool and dehumidify the air in a building. Chillers use two methods to cool the water: vapor compression and absorption...

Can I schedule payments or set up autopay?

Yes, you can schedule autopay payments within the customer account portal after creating an account. Autopay is not available within the one-time payment portal. Customers who sign up for AutoPay enjoy “set-it-and-forget-it” convenience by automatically having...

What are the payment options to pay my invoice online?

ACH debit and credit card. ACH debit payments are subject to a $1.00 processing transaction fee, and credit payments are subject to a 2.95% processing fee. Please note you can continue paying through your current payment method (paper check, ACH credit, or wire);...

Where do I access the online payment portal?

Click the sign-in button in the top right corner of the Vicinity website to pay your invoice online. There is a one-time payment portal and a customer account payment portal, the difference being that the customer account portal requires an email address and password,...

What do I need to access the customer portal?

You’ll need your PIN number, which can be found on your invoice, and your account number to create an account in the customer portal. The customer account portal will require you to set a password, which you can use to log in for recurring payments to your...

How can I pay my invoice?

To pay an invoice in the bill pay portal, create your account with your email and set a password, or log in if you are a returning user. Add your account number and go to the ‘Payments’ tab to complete your payment.