How quickly can a district energy system recover from a natural disaster event?

Quickly. District energy systems can isolate issues and have built-in redundancy to leverage multiple generating assets and fuel, power, and water sources to maintain reliable service even in the most demanding weather events.

If a piece of equipment or utility source is compromised or experiencing any issues, the system can continue to operate by drawing from its backup sources and infrastructure. With insulated carbon steel conduit piping encased in concrete, a district energy network’s distribution system is more robust and resilient than conventional utility alternatives, even during extreme weather events.

What are the benefits of district energy systems?

District energy provided multiple advantages:

  • Freedom from asset ownership and the costs associated with maintenance
  • Wholesale energy pricing and stability
  • Efficient energy delivery
  • Greater reliability and redundancy in energy supply
  • Reduced carbon footprint

What is district energy?

District energy uses a centrally-located facility, or facilities, to generate thermal energy – heat, hot water, or chilled water – for commercial buildings that form an “energy district.” The energy is transported through underground pipes to meet the needs of commercial and institutional buildings such as life sciences, college and hospital campuses, museums, hospitality, airports, and office parks.

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Can I pay my bill online?

Yes! You can sign up to pay your bill online and set up reoccurring payments at our customer bill pay portal here.

How can I contact my local Vicinity facility?

Each of our locations has a phone number that is staffed 24/7:

Atlanta: +1 404-745-9445
Baltimore: +1 410-625-4555
Boston/Cambridge: +1 617-482-8232
Grand Rapids: +1 616-456-7438
Kansas City: +1 816-889-4950
Morgantown: +1 410-625-4555
Oklahoma City: +1 405-235-3955
Philadelphia: +1 215-732-1411
Trenton: +1 609-858-6800
Tulsa: +1 918-585-8893
Washington, D.C.: +1 410-625-4555

More contact information